Privacy Policy

1. Information We Collect

Raffrey Car & Commercial Repairs Ltd may collect personal information such as your name, phone number, email address, vehicle details, and service requirements when you contact us or request our services.

2. How We Use Your Information

We use your information to respond to enquiries, arrange repairs and servicing, provide roadside assistance, communicate about bookings, and deliver our vehicle repair services.

3. Contact Information

Information submitted through our website contact forms, telephone, WhatsApp, or email may be used to communicate with you regarding your enquiry or requested service.

4. Vehicle & Service Information

We may collect relevant vehicle information and details about faults or repair requirements to help diagnose issues, provide estimates, arrange repairs, and maintain appropriate service records.

5. Website & Technical Data

Our website may automatically collect limited technical information, such as browser type, device information, IP address, and general website usage data, to help maintain security and improve website performance.

6. Cookies

Our website may use cookies or similar technologies to improve functionality, understand website usage, and provide a better browsing experience.

7. Data Sharing

We do not sell your personal information. Information may only be shared with appropriate service providers or third parties where necessary to operate our website, provide requested services, comply with legal requirements, or protect our business.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including service records, legal obligations, accounting, and business administration.

10. Your Rights & Contact

You may have rights to request access to, correction of, or deletion of your personal information, subject to applicable law. For privacy-related enquiries, please contact Raffrey Car & Commercial Repairs Ltd at ryanwilson9411@gmail.com or 07391 456086.